8gl Casino Privacy Policy

1. Introduction and Scope

8gl Casino ("8gl," "we," "us," or "the Company"), operating the website at https://8gl.asia, is committed to protecting the privacy and personal data of all users ("you," "Player," or "Data Subject") who access and use the 8gl platform. This Privacy Policy ("Policy") is issued pursuant to Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission of the Philippines.

This Policy applies to all personal information collected by 8gl in connection with the registration, use, and closure of player accounts on the 8gl platform, as well as all interactions with our customer support team, marketing communications, and any other services provided by 8gl. By creating an account or continuing to use the 8gl platform, you acknowledge that you have read, understood, and consented to the data processing practices described in this Policy.

This Policy should be read together with 8gl's Terms and Conditions and Responsible Gaming Policy, both of which are available on this website and incorporated herein by reference.

2. Personal Information We Collect

8gl collects the following categories of personal information from players and prospective players:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification (e.g., SSS ID, UMID, Driver's License, Philippine Passport, PhilHealth ID, PRC ID).
• Contact Data: Registered mobile number (Philippine-format), email address, and residential address.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank), deposit amounts, withdrawal amounts, and transaction histories.
• Account Data: Username, encrypted password hash, account registration date, account status, verification tier, and account preferences.
• Gaming Data: Game history, bet amounts, win/loss records, session durations, and bonus usage records.
• Technical Data: IP address, device type and identifier, operating system, browser type and version, network provider, and access timestamps.
• Behavioral Data: Navigation patterns within the 8gl platform, game preferences, search queries, and feature usage data.
• Communications Data: Records of live chat conversations, support ticket submissions, and email correspondence with 8gl's support team.

8gl does not collect sensitive personal information (as defined under Section 3(l) of the Data Privacy Act) except where strictly necessary for identity verification, age verification (21+), or compliance with PAGCOR regulatory obligations, and only with your explicit consent or as otherwise permitted by applicable law.

3. How We Collect Your Information

8gl collects personal information through the following channels:

• Direct collection: Information you voluntarily provide during account registration, identity verification (KYC), payment processing, promotional sign-ups, and communications with our support team.
• Automated collection: Technical and behavioral data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and use the 8gl platform.
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from anti-fraud screening services; payment data from GCash, PayMaya, and banking partners. All third-party processors engaged by 8gl are bound by data processing agreements compliant with the Data Privacy Act.
• Regulatory sources: Information received from PAGCOR or other Philippine government authorities in connection with 8gl's licensing and compliance obligations.

4. Purposes of Data Processing

8gl processes your personal information for the following purposes:

• Registering and maintaining your 8gl player account, including identity and age verification (21+ as required by PAGCOR).
• Processing deposits, withdrawals, and all financial transactions conducted through the 8gl platform in Philippine Pesos (PHP).
• Providing and improving 8gl's gaming products and services, including personalized game recommendations and platform enhancements.
• Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct under 8gl's Terms and Conditions and Philippine law.
• Complying with PAGCOR licensing conditions, anti-money laundering reporting obligations under RA 9160, and all other applicable legal and regulatory requirements.
• Administering promotional offers, bonuses, and loyalty programs where you have opted in to receive such communications.
• Providing customer support and resolving disputes, complaints, and account queries.
• Conducting internal analytics and research to improve the 8gl platform's performance, user experience, and game offerings.
• Sending transactional notifications (e.g., deposit confirmations, withdrawal status updates, OTP verification codes).

5. Legal Bases for Processing

8gl processes personal data on the following legal grounds under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit, freely given, specific, informed, and unambiguous consent to processing (e.g., marketing communications, non-essential cookies).
• Contractual necessity: Where processing is necessary for the performance of the contract between you and 8gl (i.e., the Terms and Conditions governing your account), including account management and transaction processing.
• Legal obligation: Where processing is required to comply with 8gl's legal obligations, including PAGCOR regulatory reporting, anti-money laundering compliance, and tax obligations.
• Legitimate interests: Where processing is necessary for 8gl's legitimate interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and interests.

6. Disclosure of Personal Information

8gl does not sell, rent, or trade your personal information to unaffiliated third parties for their independent marketing purposes. 8gl may share your personal data with the following categories of recipients:

• Payment service providers: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, Metrobank, UnionBank, and other financial intermediaries necessary to process your transactions.
• Identity verification providers: KYC and age verification service providers engaged to verify your identity and confirm you meet the 21+ age requirement.
• Regulatory and government authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies, as required by law.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and customer support platform providers engaged by 8gl under data processing agreements.
• Game content providers: Licensed game studios (e.g., JILI, PG Soft, Pragmatic Play, Evolution) may receive limited technical data necessary to provide game functionality, subject to their own data processing agreements with 8gl.
• Legal and professional advisers: Lawyers, auditors, and compliance consultants engaged to provide professional services to 8gl, bound by professional confidentiality obligations.

All third-party processors engaged by 8gl are required to process personal data only on 8gl's documented instructions and to maintain security measures consistent with the Data Privacy Act's requirements.

7. Data Retention

8gl retains personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and operational retention requirements. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, as required by PAGCOR and anti-money laundering regulations.
• KYC and identity verification documents are retained for the duration of the account and for five (5) years following account closure.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Technical and log data are retained for twelve (12) months unless extended retention is required for security investigations.

Upon expiration of the applicable retention period, 8gl will securely delete or anonymize your personal data in a manner that prevents reconstruction or retrieval.

8. Data Security

8gl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include:

• SSL/TLS 256-bit encryption for all data transmitted between your device and 8gl's servers.
• Encryption of stored sensitive data, including financial credentials and identity documents.
• Multi-factor authentication options for player accounts, including OTP verification via registered Philippine mobile number.
• Role-based access controls limiting access to personal data to authorized 8gl personnel on a need-to-know basis.
• Regular security vulnerability assessments and penetration testing of the 8gl platform.
• Incident response procedures for detecting, reporting, and addressing personal data breaches in compliance with NPC notification requirements.

Notwithstanding these measures, no method of data transmission or storage is entirely secure. 8gl cannot guarantee absolute security but commits to responding promptly to any security incident affecting your personal data.

9. Cookies and Tracking Technologies

8gl uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help 8gl recognize returning users, maintain login sessions, and analyze platform usage patterns.

8gl uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language settings, game preferences) to personalize your 8gl experience.
• Analytics cookies: Collect anonymized data about how players use the 8gl platform to help us improve performance and user experience.
• Marketing cookies: Track your interaction with 8gl's promotional communications with your consent.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 8gl platform.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 8gl:

• Right to be informed: The right to know whether 8gl holds personal data about you, the purposes of processing, and the categories of data processed.
• Right to access: The right to obtain a copy of your personal data held by 8gl.
• Right to rectification: The right to correct inaccurate or incomplete personal data held by 8gl.
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where processing is unlawful or the data is no longer necessary for the original purpose, subject to 8gl's legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests or direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe 8gl has violated your data privacy rights.

To exercise any of the above rights, please contact 8gl's Data Protection Officer using the contact information in Section 14. 8gl will respond to verified data subject requests within fifteen (15) business days.

11. Children and Minors

The 8gl platform is strictly not intended for persons under the age of twenty-one (21) years. 8gl does not knowingly collect personal data from individuals under 21. The minimum age for gambling in the Philippines under PAGCOR regulations is 21 years. Any account found to belong to a person under 21 will be immediately closed and any balance forfeited or returned in accordance with PAGCOR's procedures.

If you believe that 8gl has inadvertently collected personal data from a person under 21, please contact our Data Protection Officer immediately using the details in Section 14 and we will take appropriate action to delete the information.

12. Cross-Border Data Transfers

8gl's primary data processing operations are based in the Philippines. In some cases, personal data may be transferred to or accessed by third-party processors (such as game studios, cloud infrastructure providers, or KYC service providers) located outside the Philippines. Where such cross-border transfers occur, 8gl ensures that adequate safeguards are in place, including contractual data processing agreements that impose data protection obligations equivalent to those under Philippine law. 8gl will not transfer personal data to a foreign country or organization that does not provide a comparable level of protection to the Data Privacy Act of 2012.

13. Amendments to This Policy

8gl reserves the right to modify this Privacy Policy at any time to reflect changes in legal or regulatory requirements, changes in 8gl's data processing practices, or improvements to the platform. Material changes to this Policy will be communicated to registered players via email notification or a prominent notice on the 8gl platform at least seven (7) days before the amended Policy takes effect.

Your continued use of the 8gl platform following the effective date of any amendment to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the amended Policy, you should cease using the platform and request account closure.

14. Contact and Data Protection Officer

For any questions, requests, or concerns regarding this Privacy Policy or 8gl's data processing practices, or to exercise your rights as a data subject, please contact 8gl's Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the 8gl platform after logging in to your account
• Response time: Within 15 business days for data subject rights requests; within 48 hours for general privacy inquiries

You also have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through its official website at privacy.gov.ph (external link — not provided here as this site does not include external links). Please contact 8gl first so we have the opportunity to address your concern directly before escalation.